PI Insurance is run by Alex Coombes, an insurance broker at Simple Insurance. Every enquiry comes to Alex. Simple Insurance acts under the licence of Metrix Connect.
These details are copied from the PI Insurance site preview, which has not yet had a broker review. The site Simple Insurance publishes is the authority. piinsurance.com.au is not live yet.
The licence
- Simple Insurance Pty Ltd, ABN 23 698 844 450, operates the site.
- It is a Corporate Authorised Representative of Metrix Connect Pty Ltd, CAR No. 1322141.
- Metrix Connect Pty Ltd: ABN 23 635 286 136, AFSL 525491.
- It can advise on and arrange general insurance for retail and wholesale clients.
- It follows the Insurance Brokers Code of Practice.
- Its Financial Services Guide (FSG) has the full details. A client gets it before cover is arranged.
Contact
- Phone: 0481 784 456
- Email: info@simpleinsurance.com.au
- Post: Simple Insurance, Level 1, 11 The Corso, Manly NSW 2095
How to complain
Go in this order.
- Simple Insurance. It acknowledges a complaint within one business day and aims to resolve it within 30 days. Use the contact details above.
- Metrix Connect, its licensee.
- Email: complaints@metrixconnect.com.au
- Phone: 03 9397 8000
- Post: Complaints, Metrix Connect, 4 Akuna Drive, Williamstown VIC 3016
- Steadfast Customer Advocacy. Metrix Connect is a Steadfast Network Broker.
- Email: customeradvocacy@steadfast.com.au
- Phone: 02 9495 6500
- AFCA, the Australian Financial Complaints Authority. Free for consumers. Time limits may apply, so act promptly.
- Website: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678 (free call)
- Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001