Tell us first and we will try to fix it quickly.
Source: https://piinsurance.com.au/complaints/, fetched from the preview https://pi-react-4ee768.pages.dev/complaints/ on 10 Nov 2026; site dated 3 Nov 2026. Preview wording, not yet broker-reviewed. General information, not advice.
Step 1: contact us
Tell Simple Insurance first. We acknowledge complaints within one business day and aim to resolve them within 30 days.
- Phone: 0481 784 456
- Email: info@simpleinsurance.com.au
- Post: Simple Insurance, Level 1, 11 The Corso, Manly NSW 2095
Step 2: our licensee, Metrix Connect
If you are not happy with our answer, contact Metrix Connect Pty Ltd (AFSL 525491). Its complaints team will review it.
- Email: complaints@metrixconnect.com.au
- Phone: 03 9397 8000
- Post: Complaints, Metrix Connect, 4 Akuna Drive, Williamstown VIC 3016
Step 3: Steadfast Customer Advocacy
Metrix Connect is a Steadfast Network Broker. If you are still not satisfied, you can ask Steadfast Customer Advocacy to help.
- Email: customeradvocacy@steadfast.com.au
- Phone: 02 9495 6500
Step 4: AFCA
If you are not satisfied with the response, or you do not hear back in time, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is free for consumers. Time limits may apply, so act promptly.
- Website: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678 (free call)
- Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001