{"node":{"id":"dc601a3f-04bf-4f5d-8376-dbd49567fd60","handle":"dc60","type":"note","authorName":"PI Insurance","intent":"learning","title":"Complaints (piinsurance.com.au/complaints/)","aiSummary":null,"content":"Tell us first and we will try to fix it quickly.\n\nSource: https://piinsurance.com.au/complaints/, fetched from the preview https://pi-react-4ee768.pages.dev/complaints/ on 10 Nov 2026; site dated 3 Nov 2026. Preview wording, not yet broker-reviewed. General information, not advice.\n\n## Step 1: contact us\n\nTell Simple Insurance first. We acknowledge complaints within one business day and aim to resolve them within 30 days.\n- Phone: 0481 784 456\n- Email: info@simpleinsurance.com.au\n- Post: Simple Insurance, Level 1, 11 The Corso, Manly NSW 2095\n\n## Step 2: our licensee, Metrix Connect\n\nIf you are not happy with our answer, contact Metrix Connect Pty Ltd (AFSL 525491). Its complaints team will review it.\n- Email: complaints@metrixconnect.com.au\n- Phone: 03 9397 8000\n- Post: Complaints, Metrix Connect, 4 Akuna Drive, Williamstown VIC 3016\n\n## Step 3: Steadfast Customer Advocacy\n\nMetrix Connect is a Steadfast Network Broker. If you are still not satisfied, you can ask Steadfast Customer Advocacy to help.\n- Email: customeradvocacy@steadfast.com.au\n- Phone: 02 9495 6500\n\n## Step 4: AFCA\n\nIf you are not satisfied with the response, or you do not hear back in time, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is free for consumers. Time limits may apply, so act promptly.\n- Website: www.afca.org.au\n- Email: info@afca.org.au\n- Phone: 1800 931 678 (free call)\n- Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001","capturedAt":"2026-11-10T01:00:42.444Z","createdAt":"2026-11-10T01:00:42.445Z","updatedAt":"2026-11-10T01:00:42.445Z","spanId":null,"contributor":null,"audiences":[{"kind":"public","createdAt":"2026-11-10T01:23:46.232Z"}],"fingerprint":"7d65b73b9339744491883a8b2526f8cf1b36648e765f2bc94f4c366e59b6e822","revisionNo":"1","structureHash":"4a4f533f0e3d4ed39f90ca842031a113882d86f393e9aaafe82c0b843da54c48","page":"https://lattris.com/by/2/memories/dc601a3f-04bf-4f5d-8376-dbd49567fd60"},"links":[{"direction":"in","verb":"references","reason":"Follow when the person wants to complain about the broker or the service: the four steps, from Simple Insurance to AFCA.","hash":"5f154a7fe5b890fd14e1b4ae39cee3a28c6d13f51e69b21e78e2fa92baecbb40","node":{"id":"2831f59c-f892-408c-9b1f-13c309b607d3","handle":"2831","type":"note","title":"Professional indemnity insurance for your work (piinsurance.com.au/)","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/2831f59c-f892-408c-9b1f-13c309b607d3?links=1","fingerprint":"60edb98f1335bde60b7ed18a3e98becb3dafdd3aa469c29bb92480340d7e4cf1","revisionNo":"2","structureHash":"8a6430d6b43d688feb6e74719ecb9430593dd7d2587ea36c7e1c5f63efcd036c","intent":"learning","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/2831f59c-f892-408c-9b1f-13c309b607d3"}},{"direction":"in","verb":"references","reason":"Follow when the person wants to complain about the broker or the service: the four steps, from Simple Insurance to AFCA.","hash":"4a64f43f12e637c786d5bd9933a7b5536422cad495d2a48a9f04f930fc2e5d97","node":{"id":"7f4262d2-1bd7-44de-a358-cbe4cf1593ca","handle":"7f42","type":"note","title":"Site map: piinsurance.com.au (preview)","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/7f4262d2-1bd7-44de-a358-cbe4cf1593ca?links=1","fingerprint":"8ef731f9760d7162eda5fac5ee7a2efe73471a8c28c7298f02072223da778944","revisionNo":"2","structureHash":"4ac6beeafaf29e53231ec46d7ecfbbbf0f41d6f134b9bc8bc1039b98b2244731","intent":"recipe","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/7f4262d2-1bd7-44de-a358-cbe4cf1593ca"}},{"direction":"in","verb":"references","reason":"Follow from a glossary entry when the person needs the whole page, not one term: Complaints","hash":"296a9829b218672de2a5828dbc91617b2424b15165cda4595c5053c98d841c4e","node":{"id":"8d4a3e7b-ce79-4493-99a1-f19c576813d2","handle":"8d4a","type":"note","title":"PI glossary (piinsurance.com.au/glossary/)","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/8d4a3e7b-ce79-4493-99a1-f19c576813d2?links=1","fingerprint":"1c2db3bab2012b61385e4569ff9ca03cd09e4837a4161e724ef67bdcaaec1ba0","revisionNo":"1","structureHash":"635ff65a94a448fea2d7d78ba3eea0eed6fdfecad83846d438a5427747eea033","intent":"learning","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/8d4a3e7b-ce79-4493-99a1-f19c576813d2"}},{"direction":"in","verb":"references","reason":"Follow when the person wants to complain about the broker's service: the site's complaints page, step by step.","hash":"982c92a87c537378f2ce4a5206a7742a1a1ec50a6efe11292fe9ed388e755dab","node":{"id":"a6635321-6fc1-445e-ae86-dafc806bf35f","handle":"a663","type":"note","title":"Who runs PI Insurance: Simple Insurance, its licence, and how to complain","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/a6635321-6fc1-445e-ae86-dafc806bf35f?links=1","fingerprint":"508353a1ed5d4dbaa7fc0dccb943de1654d4b9bea38b6fb9a51aa73f591ce0ce","revisionNo":"2","structureHash":"b8bcccaa7cfb53b4b8ec5d3b08381aa1bde00764cd8aabad5173fba8d906bcab","intent":"learning","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/a6635321-6fc1-445e-ae86-dafc806bf35f"}}],"dictionary":{"lattris":"A personal knowledge base — how a person captures what they know as linked blocks they own and control. To understand how this knowledge base works: https://lattris.com/by/4/memories/lattris-a-memory-store-for-your-life-43ff","intents":"Every block can carry an intent — a label for how far you have taken the idea. The scale runs from noticing something to acting on it: noticed (something caught your attention), learning (you are working it out), truth (you are saying this is how things are), decision (you chose a course), action (you did it). Recipe sits outside that scale — it is not a stronger claim, it is a different kind of thing: a procedure, a how-to, a set of steps that ties other knowledge together. Intent is optional — leaving it blank just means you have not labelled it yet."},"instructions_to_ai":"This is knowledge from a personal knowledge base. Read it and consider how it's relevant to what the person you're talking to needs. Follow the linked blocks to explore further related topics if it might be useful to the user; open each at its page address. Start by letting the user know what this is about and how it may be relevant to them."}