{"node":{"id":"a6635321-6fc1-445e-ae86-dafc806bf35f","handle":"a663","type":"note","authorName":"PI Insurance","intent":"learning","title":"Who runs PI Insurance: Simple Insurance, its licence, and how to complain","aiSummary":null,"content":"PI Insurance is run by Alex Coombes, an insurance broker at Simple Insurance. Every enquiry comes to Alex. Simple Insurance acts under the licence of Metrix Connect.\n\nThese details are copied from the PI Insurance site preview, which has not yet had a broker review. The site Simple Insurance publishes is the authority. piinsurance.com.au is not live yet.\n\n## The licence\n\n- Simple Insurance Pty Ltd, ABN 23 698 844 450, operates the site.\n- It is a Corporate Authorised Representative of Metrix Connect Pty Ltd, CAR No. 1322141.\n- Metrix Connect Pty Ltd: ABN 23 635 286 136, AFSL 525491.\n- It can advise on and arrange general insurance for retail and wholesale clients.\n- It follows the Insurance Brokers Code of Practice.\n- Its Financial Services Guide (FSG) has the full details. A client gets it before cover is arranged.\n\n## Contact\n\n- Phone: 0481 784 456\n- Email: info@simpleinsurance.com.au\n- Post: Simple Insurance, Level 1, 11 The Corso, Manly NSW 2095\n\n## How to complain\n\nGo in this order.\n\n1. **Simple Insurance.** It acknowledges a complaint within one business day and aims to resolve it within 30 days. Use the contact details above.\n2. **Metrix Connect**, its licensee.\n   - Email: complaints@metrixconnect.com.au\n   - Phone: 03 9397 8000\n   - Post: Complaints, Metrix Connect, 4 Akuna Drive, Williamstown VIC 3016\n3. **Steadfast Customer Advocacy.** Metrix Connect is a Steadfast Network Broker.\n   - Email: customeradvocacy@steadfast.com.au\n   - Phone: 02 9495 6500\n4. **AFCA**, the Australian Financial Complaints Authority. Free for consumers. Time limits may apply, so act promptly.\n   - Website: www.afca.org.au\n   - Email: info@afca.org.au\n   - Phone: 1800 931 678 (free call)\n   - Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001","capturedAt":"2026-11-09T12:51:40.279Z","createdAt":"2026-11-09T12:51:40.280Z","updatedAt":"2026-11-09T12:56:14.932Z","spanId":null,"contributor":null,"audiences":[{"kind":"public","createdAt":"2026-11-10T00:48:45.858Z"}],"fingerprint":"508353a1ed5d4dbaa7fc0dccb943de1654d4b9bea38b6fb9a51aa73f591ce0ce","revisionNo":"2","structureHash":"b8bcccaa7cfb53b4b8ec5d3b08381aa1bde00764cd8aabad5173fba8d906bcab","page":"https://lattris.com/by/2/memories/a6635321-6fc1-445e-ae86-dafc806bf35f"},"links":[{"direction":"out","verb":"references","reason":"Follow when the person asks who runs the site, who they deal with, or whether the broker is independent: the about page.","hash":"7643b2d85525354a1539bf96c16304d7bd2289974b57421e746212bf80316059","node":{"id":"26556135-8d5e-4665-8699-39c9f374dbaa","handle":"2655","type":"note","title":"About PI Insurance (piinsurance.com.au/about/)","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/26556135-8d5e-4665-8699-39c9f374dbaa?links=1","fingerprint":"04d3691e17c2eb2eb797c250c5be09390186e75f29693a8fa2c81ae150ceb32f","revisionNo":"1","structureHash":"cb18144be2d12e6194113091e8f763dfe87146d9da4e12ddddc57a479453b2df","intent":"learning","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/26556135-8d5e-4665-8699-39c9f374dbaa"}},{"direction":"out","verb":"references","reason":"Follow when the person wants to complain about the broker's service: the site's complaints page, step by step.","hash":"982c92a87c537378f2ce4a5206a7742a1a1ec50a6efe11292fe9ed388e755dab","node":{"id":"dc601a3f-04bf-4f5d-8376-dbd49567fd60","handle":"dc60","type":"note","title":"Complaints (piinsurance.com.au/complaints/)","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/dc601a3f-04bf-4f5d-8376-dbd49567fd60?links=1","fingerprint":"7d65b73b9339744491883a8b2526f8cf1b36648e765f2bc94f4c366e59b6e822","revisionNo":"1","structureHash":"4a4f533f0e3d4ed39f90ca842031a113882d86f393e9aaafe82c0b843da54c48","intent":"learning","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/dc601a3f-04bf-4f5d-8376-dbd49567fd60"}},{"direction":"in","verb":"references","reason":"Follow for the broker's phone, email and post, to ask for a quote directly.","hash":"c3b682554c9022764bde0a1f26137f5d55558c62921a37976acdd15bf4561ecb","node":{"id":"90693511-a90b-4d31-ac08-ffc15e5f1195","handle":"9069","type":"note","title":"Getting a quote: why the site gives no price, what the enquiry asks, and what sends it to a broker","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/90693511-a90b-4d31-ac08-ffc15e5f1195?links=1","fingerprint":"06a0661e547d0ae02bf8c64286558457b77887c730fbfe617be5e30d3cbe1753","revisionNo":"2","structureHash":"02f0ad5b29e787f7bfd5d5215b75ea0728c5e825ce18b6374573d96b40719de6","intent":"learning","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/90693511-a90b-4d31-ac08-ffc15e5f1195"}},{"direction":"in","verb":"references","reason":"Follow when someone asks who is behind this, wants to contact the broker, or wants to complain: the licence details and the complaints route.","hash":"f3bce890604ff6fc2839fd65084f4006c9eb4038f081e4679dcd6e2834d72f3d","node":{"id":"a0fdb390-3004-4779-b07f-9703118833fa","handle":"a0fd","type":"note","title":"PI Insurance","aiSummary":null,"erased":false,"href":"https://lattris.com/api/lattris/by/2/memories/a0fdb390-3004-4779-b07f-9703118833fa?links=1","fingerprint":"65f58fd5d663f76ffeaae6208ce224173a8c2f712c388f63042ba5c8565a575e","revisionNo":"3","structureHash":"00d19e3a4adaf7a1504d89c11c2afed7b626bf36c5f69b81179714cbdb199cbb","intent":"recipe","authorName":"PI Insurance","page":"https://lattris.com/by/2/memories/a0fdb390-3004-4779-b07f-9703118833fa"}}],"dictionary":{"lattris":"A personal knowledge base — how a person captures what they know as linked blocks they own and control. 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